Frequently Asked Questions
Everything you need to know about your billiards and pool equipment.
How long does it take for my order to ship?
Most in-stock items ordered before 2:00 PM EST ship the same business day. Delivery times vary based on your selected shipping method and location.
Can I return a pool cue after I've used it?
Yes, we offer a 60-day satisfaction guarantee. You can return any item, even if used, within 60 days for a full refund or exchange, provided it is not a custom-ordered product.
Do you offer professional cue tip replacement services?
Absolutely. Our expert technicians can replace tips, ferrules, and perform shaft cleaning. You can purchase the service online and ship your shaft to our service center.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Affirm financing for larger purchases.
How do I know if a shaft will fit my current pool cue butt?
Compatibility depends on the joint type (e.g., 5/16x18, Uni-Loc, Radial). If you are unsure, please contact our support team with your cue brand and model for assistance.
Do you ship billiards equipment internationally?
Yes, Seybert's ships worldwide. International shipping rates and duties are calculated at checkout based on your specific country and order weight.